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INFINITI Ranks Highest in Online Inquiry Responsiveness Study

According to a new study, INFINITI customer service proves that shopping for a car online can be a convenient, hassle-free experience. The 2022 Pied Piper PSI Internet Lead Effectiveness Benchmarking Study revealed that INFINITI ranked above all other automakers when it comes to responding to online inquiries.


This study included over 3,600 automotive retailers from across the country. It ranked them based on how quickly they responded to inquiries in a 24-hour period. The data revealed that over half of all INFINITI dealers answer customer questions within 30 minutes of receiving the inquiry.

Jeff Pope, group vice president of INFINITI Americas, expressed his pride in the performance of INFINITI retailers. "Our commitment to the Total Ownership Experience begins at the first interaction, and I am thankful that INFINITI dealers and retailers stepped up and delivered again," he stated in a press release.


INFINITI of Syracuse is proud to be a dealership that’s always ready to serve customers. We make online car shopping easy with the INFINITI of Syracuse at Home buying process. You can browse our online inventory from the comfort of your home, settle on a price with online communication, apply for credit on our website, and even have your trade-in vehicle appraised with just a few clicks.


Ready to see how easy buying a car can be? Contact us on our website or via email at INFINITI of Syracuse today to get the process started.

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